Shipping Policy
This Shipping Policy explains the shipping and delivery arrangements applicable to Orders placed through the website operated by BEYONDBITS FANTASTIC SDN BHD.
By placing an Order through Our Service, You acknowledge that You have read, understood, and agreed to this Shipping Policy.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to BEYONDBITS FANTASTIC SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the BEYONDBITS FANTASTIC SDN BHD website, accessible from https://beyondbitsfantastic.online/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Delivery Address” means the address in Malaysia provided by You during the checkout process for delivery of Your Order.
- “Shipping” or “Delivery” refers to the transportation of Goods from the Company or its fulfilment location to the Delivery Address provided by You.
- “Courier” means the third-party courier, logistics provider, or delivery service engaged to deliver Your Order.
1. General Shipping Information
BEYONDBITS FANTASTIC SDN BHD provides delivery services for Orders placed through Our Website.
Our shipping service is currently available within Malaysia only.
We provide free standard shipping for eligible Orders delivered within Malaysia.
Our standard delivery timeframe is within 7 days from the date the Order has been successfully processed and prepared for shipment.
The 7-day timeframe is an estimated standard delivery period and may vary depending on the Delivery Address, Courier operations, public holidays, weather, peak periods, and other circumstances beyond Our reasonable control.
2. Shipping Coverage
We currently ship Goods to eligible addresses located within Malaysia.
Our delivery coverage may include:
- Peninsular Malaysia;
- Sabah; and
- Sarawak,
subject to the service coverage and operational availability of the Courier.
Certain remote, restricted, rural, or difficult-to-access locations may have limited delivery coverage.
If a Courier is unable to deliver to a particular location, We may contact You to discuss an alternative arrangement where available.
3. Free Shipping
We currently provide free standard shipping for eligible Orders within Malaysia.
You will generally not be required to pay a separate standard shipping or delivery fee when placing an eligible Order.
Free shipping applies only to Our standard delivery service.
Any special delivery arrangement, additional service, or customer-requested delivery option outside Our standard shipping arrangement may be subject to additional charges where applicable.
We will inform You of any applicable additional charge before proceeding where reasonably possible.
4. No International Shipping
We do not offer international shipping.
All Orders must be delivered to an eligible address within Malaysia.
We do not currently ship Goods to addresses outside Malaysia, including but not limited to:
- Singapore;
- Thailand;
- Indonesia;
- Brunei;
- Philippines;
- Vietnam;
- China;
- Hong Kong;
- Taiwan;
- Australia;
- United Kingdom;
- United States; or
- Any other country or territory outside Malaysia.
If You provide an international address, We may be unable to process or fulfil the Order.
We reserve the right to cancel an Order where the Delivery Address is located outside Malaysia.
5. No Overnight Delivery
We do not provide overnight delivery.
We do not guarantee:
- Same-day delivery;
- Next-day delivery;
- Overnight delivery; or
- Any other expedited delivery service,
unless We expressly confirm otherwise in writing.
All Orders are handled according to Our standard Order processing and delivery procedures.
Customers who require Goods by a particular date should place their Orders sufficiently in advance.
6. Standard Delivery Timeframe
Our standard delivery timeframe is within 7 days.
The delivery period generally begins after:
- The Order has been successfully received;
- Payment has been confirmed where applicable;
- Product availability has been confirmed;
- The Order has been processed; and
- The Goods have been prepared for shipment.
The estimated 7-day delivery timeframe does not constitute a guarantee of delivery on a specific date unless expressly stated otherwise.
Delivery may occur earlier than the estimated timeframe.
7. Order Processing
After an Order is placed, We will process the Order before it is handed over to the Courier.
Order processing may include:
- Verifying Order information;
- Confirming payment;
- Checking Product availability;
- Picking the Goods;
- Packing the Goods;
- Preparing shipping documentation; and
- Arranging collection by the Courier.
Processing time may vary depending on Order volume, Product availability, weekends, public holidays, and other operational circumstances.
If additional information is required from You, processing may be delayed until the necessary information is received.
8. Delivery Address
You are responsible for providing a complete and accurate Delivery Address.
You should ensure that Your Delivery Address includes all relevant information, such as:
- Full recipient name;
- House or unit number;
- Building name, where applicable;
- Street name;
- Area or neighbourhood;
- Postcode;
- City or town;
- State; and
- Contact number.
Incorrect or incomplete information may result in:
- Delivery delays;
- Failed delivery attempts;
- Returned shipments;
- Additional delivery attempts; or
- Inability to deliver the Order.
The Company is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by You.
9. Changes to Delivery Address
If You need to change the Delivery Address after placing an Order, You should contact Us as soon as possible.
We will attempt to accommodate the request if the Order has not yet been processed or dispatched.
Once an Order has been handed over to the Courier, We may not be able to change the Delivery Address.
Any requested address change is subject to the Courier’s policies and operational capabilities.
We cannot guarantee that an address change will be successful.
10. Courier Services
Orders may be delivered by a third-party Courier selected by the Company.
The Courier is responsible for transporting the Order from the fulfilment location to the Delivery Address.
Once the Goods have been handed over to the Courier, certain aspects of the delivery process may be outside the Company’s direct control.
The Courier may contact You using the telephone number or other contact information provided with the Order.
You should ensure that the contact information provided is accurate and accessible.
11. Delivery Attempts
The Courier may make delivery attempts according to its normal operating procedures.
Delivery may be unsuccessful if:
- No one is available to receive the Order;
- The recipient cannot be contacted;
- The Delivery Address is incorrect;
- The Delivery Address is inaccessible;
- Building access is restricted;
- The recipient refuses the delivery;
- The location is closed; or
- Other circumstances prevent successful delivery.
Where delivery is unsuccessful, the Courier may attempt redelivery, reschedule delivery, return the shipment, or take another appropriate action according to its procedures.
12. Failed Delivery
If an Order cannot be delivered due to incorrect information, failure to respond to the Courier, refusal to accept the shipment, repeated failed delivery attempts, or other circumstances attributable to You, We may contact You regarding the next steps.
Where a shipment is returned to Us because of a failed delivery attributable to You, We may determine whether the Order can be redelivered.
Any additional delivery costs associated with customer-requested redelivery may be payable by You where applicable.
13. Delivery Tracking
Where tracking information is available, We may provide You with a tracking number or delivery reference.
The tracking number may allow You to monitor the progress of Your shipment through the Courier’s tracking system.
Tracking information may not update immediately.
There may be periods where tracking information is delayed, incomplete, or temporarily unavailable.
The Company is not responsible for temporary interruptions or inaccuracies in third-party tracking systems.
14. Delivery Delays
We aim to deliver Orders within 7 days.
However, delays may occasionally occur due to circumstances beyond Our reasonable control.
These circumstances may include:
- Courier delays;
- High delivery volumes;
- Public holidays;
- Major shopping campaigns;
- Festive periods;
- Severe weather;
- Floods;
- Traffic conditions;
- Natural disasters;
- Transportation disruptions;
- Incorrect delivery information;
- Failed delivery attempts;
- Remote delivery locations;
- Government restrictions;
- Courier operational problems;
- Technical issues; or
- Other unforeseen circumstances.
Where We become aware of a significant delivery issue, We may provide You with relevant information where reasonably possible.
15. Peak Periods and Public Holidays
Delivery may take longer during periods of unusually high demand.
This may include:
- Hari Raya Aidilfitri;
- Chinese New Year;
- Deepavali;
- Christmas;
- School holidays;
- Major online shopping campaigns;
- Promotional periods; and
- Other Malaysian public holidays.
During such periods, the standard 7-day delivery estimate may be affected.
If You require Goods by a specific date, We recommend placing Your Order early.
16. Remote and Restricted Locations
Certain areas may have limited Courier coverage or longer delivery times.
This may include:
- Remote areas;
- Rural locations;
- Certain islands;
- Areas with limited road access;
- Restricted-access buildings;
- Certain government facilities; and
- Other locations with limited courier service.
Where applicable, additional time may be required for delivery.
17. Receiving Your Order
You should inspect Your Order as soon as reasonably possible after receiving it.
You should check the parcel for visible signs of:
- Damage;
- Crushing;
- Leakage;
- Tampering;
- Opened packaging; or
- Other unusual conditions.
If the parcel appears damaged or compromised, You should document the condition using photographs or video where possible and contact Us promptly.
18. Damaged Goods During Delivery
If You receive Goods that appear to have been damaged during delivery, You should contact Us as soon as reasonably possible.
We may request:
- Order number;
- Product name;
- Description of the damage;
- Photographs of the Product;
- Photographs of the packaging;
- Photographs of the shipping label;
- Unboxing video; and
- Other supporting information.
The matter will be reviewed in accordance with Our applicable Return, Refund and Exchange Policy.
19. Wrong Goods Delivered
If You receive Goods that do not match Your Order, You should contact Us promptly.
We may request photographs, videos, Order details, and other information to verify the issue.
If the wrong Product was sent by the Company, We will review the matter and provide an appropriate resolution in accordance with Our applicable policies and Malaysian law.
20. Electronic Goods and Delivery Inspection
As We sell electronic accessories such as cables, chargers, keyboards, mice, and other computer-related products, You should inspect the Goods upon delivery.
Where applicable, You should check for visible physical damage before using the Product.
If a Product appears physically damaged, You should avoid using it and contact Us promptly.
You should retain the original packaging and shipping materials until any delivery-related issue has been resolved.
21. Product Packaging
Products may be delivered in their original manufacturer packaging, protective packaging, shipping boxes, mailers, or other suitable packaging.
Packaging may vary depending on the Product and fulfilment requirements.
Minor external packaging differences do not necessarily indicate that the Product is incorrect or defective.
22. Delivery Confirmation
A delivery may be considered completed when the Courier records the shipment as delivered to the Delivery Address or to an authorised recipient.
Depending on the Courier’s procedures, proof of delivery may include:
- Recipient signature;
- Delivery photograph;
- Electronic confirmation;
- Delivery code;
- GPS or location confirmation; or
- Other delivery records.
If another person receives the Order on Your behalf, delivery to that person may constitute successful delivery to the Delivery Address.
23. Missing Orders
If the Courier’s tracking information states that an Order has been delivered but You cannot locate the parcel, You should contact Us promptly.
We may investigate the matter with the Courier.
We may request confirmation of:
- Delivery Address;
- Recipient details;
- Delivery date;
- Whether another person accepted the parcel; and
- Other relevant information.
We will make reasonable efforts to assist with the investigation.
24. Delivery to Apartments and Condominiums
For deliveries to apartments, condominiums, gated communities, offices, or buildings with security procedures, the Courier may be required to comply with the premises’ access requirements.
You should provide appropriate delivery instructions where necessary.
We are not responsible for delays caused by building security, restricted access, unavailable recipients, or other building-related requirements outside Our control.
25. Delivery to Business Addresses
If You provide a business or commercial address, You should provide sufficient information to assist the Courier.
This may include:
- Company name;
- Building name;
- Floor number;
- Unit number;
- Reception information;
- Operating hours; and
- Recipient contact information.
You are responsible for ensuring that someone is available to receive the Order where necessary.
26. Unauthorised or Unavailable Recipient
You are responsible for making reasonable arrangements to receive Your Order.
If You are unavailable, You may arrange for an authorised person to receive the Order on Your behalf where permitted by the Courier.
The Company is not responsible for disputes between You and a third party who accepts the Order on Your behalf, except where required by applicable law.
27. Shipping Restrictions
Certain locations may be subject to courier, operational, safety, or legal restrictions.
We reserve the right to restrict or refuse delivery to locations where standard courier services are unavailable or unsuitable.
If We cannot deliver an Order to the provided address, We may contact You to discuss an alternative arrangement.
28. No International Forwarding Service
We do not provide international forwarding services.
If You purchase Goods with the intention of sending them outside Malaysia through a third-party forwarding company, freight forwarder, individual, or other intermediary, such arrangement is outside Our standard delivery service.
You are responsible for any risks, costs, duties, taxes, customs requirements, or restrictions associated with such arrangements.
29. Customs and International Charges
Because We do not provide international shipping, We do not arrange:
- International customs clearance;
- Import clearance;
- Export services;
- International freight;
- International duties;
- International taxes; or
- International delivery arrangements.
Any international forwarding arrangement made independently by You is Your responsibility.
30. Delivery of Orders to Third Parties
If You request that an Order be delivered to another person or third party, You are responsible for ensuring that the recipient’s information is accurate.
By providing another person’s information for delivery purposes, You confirm that You have the appropriate authority to provide such information.
The Company may use the information solely for purposes reasonably necessary to fulfil the Order and arrange delivery.
31. Delivery Time Estimates
All delivery timeframes provided by the Company are estimates unless expressly stated otherwise.
The standard delivery period is within 7 days.
The actual delivery date may vary due to circumstances outside Our control.
We do not guarantee delivery on a specific date unless We have expressly agreed to such an arrangement in writing.
32. No Same-Day or Overnight Guarantee
The Company does not provide guaranteed same-day, next-day, or overnight delivery.
Any request for expedited delivery may not be available.
Customers should not assume that an Order placed on a particular day will arrive the following day.
The standard delivery timeframe of up to 7 days should be taken into consideration when placing an Order.
33. Shipping Policy Changes
We reserve the right to modify, update, or amend this Shipping Policy from time to time.
Changes may be made due to:
- Changes in Courier arrangements;
- Changes in delivery coverage;
- Changes in business operations;
- Changes in shipping costs;
- Changes in applicable laws;
- Changes in delivery timeframes; or
- Other operational requirements.
The latest version of this Shipping Policy will be published on the Website.
34. Relationship with Other Policies
This Shipping Policy should be read together with the Company’s:
- Terms & Conditions;
- Return, Refund and Exchange Policy;
- Privacy Policy; and
- Other applicable Website policies.
If there is a conflict between this Shipping Policy and a mandatory requirement under applicable Malaysian law, the applicable law shall prevail to the extent of the conflict.
35. Limitation of Liability for Delivery Delays
We will make reasonable efforts to process and deliver Orders within the stated timeframe.
However, the Company shall not be responsible for delivery delays caused by circumstances beyond Our reasonable control.
This may include:
- Courier delays;
- Public holidays;
- Natural disasters;
- Severe weather;
- Traffic disruptions;
- Incorrect delivery information;
- Failed delivery attempts;
- Transportation problems;
- Government restrictions;
- High shipping volumes; or
- Other unforeseen circumstances.
Nothing in this Shipping Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable Malaysian law.
36. Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising from or relating to this Shipping Policy, the delivery of Goods, or the Company’s shipping arrangements shall be subject to the applicable jurisdiction of the courts of Malaysia.
Nothing in this Shipping Policy limits any mandatory consumer rights or protections available under Malaysian law.
37. Contact Us
If You have questions regarding shipping, delivery, Order status, delivery delays, or other matters relating to this Shipping Policy, You may contact Us using the following details:
BEYONDBITS FANTASTIC SDN BHD
Address:
NO. 163, JALAN PUTRA D,
TAMAN PUTRA & TAMAN PUTRA (II),
09000 KULIM, KEDAH, MALAYSIA
Email: beyondbits-fantastic@outlook.com
Contact Number: +6011-2343 0274
Website: https://beyondbitsfantastic.online/
We will make reasonable efforts to assist You with shipping and delivery enquiries.
By placing an Order through Our Website, You acknowledge that You have read, understood, and agreed to this Shipping Policy.
