Privacy Policy

BEYONDBITS FANTASTIC SDN BHD (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting Your Personal Data. This Privacy Policy explains how We collect, use, disclose, store, and protect information when You visit or use Our Website, place an Order, communicate with Us, or otherwise interact with Our Service.

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy. If You do not agree with the practices described in this Privacy Policy, You should discontinue using the Service.

1. Definitions

For the purposes of this Privacy Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to BEYONDBITS FANTASTIC SDN BHD.
• “Goods” refers to the products offered for sale through the Service, including cables, chargers, keyboards, mice, mouse pads, desk pads, and other related computer accessories.
• “Orders” means a request by You to purchase Goods from Us.
• “Personal Data” means information relating directly or indirectly to an identifiable individual.
• “Service” refers to the BEYONDBITS FANTASTIC SDN BHD website, accessible from https://beyondbitsfantastic.online/.
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• “Website” refers to the Service and all webpages, content, features, functions, and services made available by the Company.

2. Scope of This Privacy Policy

This Privacy Policy applies to Personal Data collected through or in connection with:

• Our Website;
• Online Orders;
• Customer accounts, where applicable;
• Checkout and payment processes;
• Product enquiries;
• Customer service communications;
• Email communications;
• Telephone communications;
• Delivery arrangements;
• Return, refund, and exchange requests;
• Product reviews and feedback;
• Promotional activities; and
• Other interactions between You and the Company.

This Privacy Policy does not apply to third-party websites, applications, payment providers, courier services, or other external services that may be accessed through links on Our Website.

Those third parties may have their own privacy policies and terms governing their collection and use of Personal Data.

3. Personal Data We May Collect

Depending on how You use the Service, We may collect different types of Personal Data.

The information We may collect includes:

3.1 Personal Identification Information

This may include:

• Full name;
• Recipient name;
• Billing name;
• Username;
• Account information, where applicable; and
• Other identification information You voluntarily provide.

3.2 Contact Information

This may include:

• Email address;
• Telephone number;
• Mobile phone number;
• Delivery address;
• Billing address; and
• Other contact details.

3.3 Order Information

When You place an Order, We may collect information such as:

• Order number;
• Products purchased;
• Product quantities;
• Product variants;
• Order date;
• Order value;
• Delivery information;
• Billing information;
• Payment status;
• Delivery status;
• Return or refund information; and
• Other information relating to Your transaction.

3.4 Payment Information

When You make a payment through Our Website, payment information may be processed by the relevant payment service provider.

Depending on the payment method used, We may receive information such as:

• Payment confirmation;
• Transaction reference;
• Payment status;
• Payment method;
• Transaction amount; and
• Other information necessary to confirm the transaction.

Where payments are handled by a third-party payment provider, that provider may independently collect and process payment information according to its own privacy policy and terms.

4. Technical and Device Information

When You visit Our Website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Operating system;
• Device type;
• Screen resolution;
• Language settings;
• Date and time of Website access;
• Pages visited;
• Time spent on pages;
• Referring website;
• General Website usage information;
• Device identifiers; and
• Other technical information.

This information may be used to maintain, secure, analyse, and improve the Website.

5. Information You Provide to Us

We may collect Personal Data when You voluntarily provide information to Us.

For example, You may provide information when You:

• Create an account;
• Place an Order;
• Complete checkout;
• Contact Us;
• Ask about a Product;
• Request customer support;
• Request a return or refund;
• Submit a complaint;
• Submit feedback;
• Write a Product review;
• Participate in a promotion;
• Subscribe to marketing communications; or
• Communicate with Us through email or telephone.

You should ensure that any information You provide is accurate, complete, and up to date.

6. How We Use Your Personal Data

We may collect and use Personal Data for purposes reasonably necessary to operate Our business and provide Our Service.

These purposes may include:

• Processing Orders;
• Confirming purchases;
• Processing payments;
• Preparing Goods for delivery;
• Arranging delivery;
• Providing Order updates;
• Responding to enquiries;
• Providing customer support;
• Processing returns, refunds, and exchanges;
• Verifying transactions;
• Preventing fraud;
• Detecting suspicious activity;
• Managing customer accounts;
• Maintaining business records;
• Improving Our Website;
• Improving Products and services;
• Analysing Website usage;
• Managing promotions;
• Sending marketing communications where permitted;
• Resolving complaints and disputes;
• Protecting Our rights and property;
• Complying with legal obligations; and
• Other purposes reasonably related to the operation of Our business.

7. Order and Delivery Information

When You place an Order, We may need to use Your Personal Data to fulfil the transaction.

This may include sharing relevant information with delivery or logistics providers.

Information provided for delivery purposes may include:

• Recipient name;
• Delivery address;
• Telephone number;
• Order number;
• Delivery instructions; and
• Other information necessary to complete delivery.

This information is used to enable the Courier to deliver Your Order.

8. Payment Processing

Payments may be processed through third-party payment service providers.

When You make a payment, the relevant payment provider may collect and process payment information according to its own privacy policy.

The Company does not control the privacy practices or security procedures of third-party payment providers.

We may receive limited transaction information necessary to confirm and manage Your payment, such as payment status, transaction reference, payment method, and transaction amount.

9. Courier and Logistics Providers

We may share necessary Personal Data with courier or logistics companies for the purpose of fulfilling Your Order.

Such information may include:

• Name;
• Delivery address;
• Contact number;
• Order details; and
• Other delivery-related information.

The Courier may use this information to:

• Arrange collection;
• Transport the Goods;
• Contact the recipient;
• Provide delivery updates;
• Complete delivery; and
• Confirm delivery.

The Courier may process Your information according to its own privacy policy and applicable requirements.

10. Customer Service Communications

If You contact Us, We may retain records of the communication to help Us:

• Respond to Your enquiry;
• Investigate complaints;
• Provide customer support;
• Resolve disputes;
• Review Order-related issues; and
• Improve Our customer service.

Communications may take place through email, telephone, contact forms, or other communication channels made available by the Company.

11. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files stored on Your device when You visit a website.

We may use cookies to:

• Remember shopping cart information;
• Maintain Website functionality;
• Remember preferences;
• Improve Website performance;
• Understand how visitors use the Website;
• Analyse Website traffic;
• Improve user experience;
• Support security functions; and
• Provide other Website features.

Some cookies may be essential for the Website to operate properly.

You may be able to control or disable cookies through Your browser settings.

However, disabling certain cookies may affect the functionality or performance of the Website.

12. Analytics

We may use analytics technologies to understand how visitors interact with Our Website.

Analytics information may include:

• Number of visitors;
• Pages viewed;
• Traffic sources;
• Device information;
• Browser information;
• General geographic information;
• Website navigation;
• Time spent on pages; and
• Other Website usage information.

Analytics information helps Us understand Website performance and improve Our online services.

Where possible, analytics information may be aggregated or otherwise processed for statistical purposes.

13. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, We may use Your contact information to send promotional communications.

These communications may include:

• New Product announcements;
• Promotions;
• Discounts;
• Special offers;
• Sales campaigns;
• Product updates;
• Company announcements; and
• Other marketing information.

You may request to stop receiving marketing communications at any time by contacting Us or using the unsubscribe option provided in the relevant communication, where available.

Please note that opting out of marketing communications does not necessarily stop transactional communications.

14. Transactional Communications

Even if You have opted out of promotional communications, We may still contact You where necessary to manage Your Order or provide Our Service.

Such communications may include:

• Order confirmations;
• Payment confirmations;
• Delivery updates;
• Order status notifications;
• Product availability notifications;
• Refund information;
• Return information;
• Exchange information;
• Customer service responses; and
• Other transaction-related communications.

15. Sharing of Personal Data

We may disclose Personal Data to third parties where reasonably necessary for business, operational, legal, or service-related purposes.

These third parties may include:

• Payment service providers;
• Banks and financial institutions;
• Courier companies;
• Logistics providers;
• Website hosting providers;
• Website maintenance providers;
• Information technology providers;
• Analytics providers;
• Email service providers;
• Marketing service providers;
• Customer service providers;
• Professional advisers;
• Accountants;
• Auditors;
• Legal advisers;
• Government authorities; and
• Regulatory bodies.

We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

16. Legal and Regulatory Requirements

We may disclose Personal Data where We reasonably believe that disclosure is necessary to:

• Comply with applicable Malaysian law;
• Comply with a court order;
• Respond to a lawful request from a government authority;
• Comply with regulatory requirements;
• Investigate suspected fraud;
• Prevent unlawful activities;
• Protect the rights or property of the Company;
• Protect the safety of individuals;
• Establish or defend legal claims; or
• Otherwise comply with legal obligations.

Where reasonably possible and legally permitted, We will take appropriate steps to limit the information disclosed.

17. Fraud Prevention and Security

We may process Personal Data to prevent, identify, investigate, or respond to:

• Fraudulent transactions;
• Suspicious Orders;
• Payment fraud;
• Unauthorised account access;
• Promotional abuse;
• Website attacks;
• Security incidents;
• Identity misuse;
• Unlawful activities; and
• Other misuse of the Service.

This may involve analysing Order information, payment information, account activity, technical information, and other relevant information.

18. Protection of Personal Data

We take reasonable steps to protect Personal Data against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction; and
• Other inappropriate processing.

Security measures may include:

• Access restrictions;
• Password protection;
• Secure Website technologies;
• Internal procedures;
• Limited access to Personal Data;
• Security monitoring; and
• Other reasonable technical and organisational safeguards.

However, no method of transmission or electronic storage is completely secure.

Therefore, while We take reasonable precautions, We cannot guarantee that Personal Data transmitted through the internet will be completely secure.

19. Data Retention

We may retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected;
• The nature of the information;
• The relationship between You and the Company;
• Order and transaction requirements;
• Accounting and tax requirements;
• Legal obligations;
• Dispute resolution;
• Fraud prevention;
• Business record requirements; and
• Other legitimate business purposes.

When Personal Data is no longer reasonably required, We may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

20. Accuracy of Personal Data

We aim to maintain accurate and appropriate Personal Data.

You are responsible for providing accurate information when interacting with Our Service.

You should notify Us if:

• Your name changes;
• Your contact information changes;
• Your delivery information changes; or
• Other information You have provided becomes inaccurate.

We may request additional information where necessary to verify or update Personal Data.

21. Access to Personal Data

Subject to applicable law, You may request access to certain Personal Data that We hold about You.

Requests should be submitted to:

Email: beyondbits-fantastic@outlook.com

We may need to verify Your identity before processing an access request.

Certain information may be withheld where permitted or required by applicable law.

22. Correction of Personal Data

If You believe that Personal Data We hold about You is inaccurate, incomplete, or outdated, You may contact Us and request that the information be corrected.

We may request reasonable supporting information to verify the requested correction.

Where appropriate, We will take reasonable steps to update the relevant Personal Data.

23. Withdrawal of Consent

Where We process Personal Data based on Your consent, You may withdraw Your consent by contacting Us.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

In some circumstances, withdrawing consent may affect Our ability to provide certain services, process an Order, or respond to a request where the information is necessary for that purpose.

Where We are legally entitled or required to continue processing certain Personal Data, We may continue to do so despite a withdrawal of consent.

24. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect unnecessary Personal Data from children.

If a parent or legal guardian believes that a child has provided Personal Data to Us without appropriate consent, they may contact Us using the contact information provided in this Privacy Policy.

We will consider appropriate steps in accordance with applicable law.

25. Third-Party Websites

Our Website may contain links to third-party websites.

These may include:

• Payment websites;
• Courier tracking websites;
• Social media platforms;
• Manufacturer websites;
• Advertising platforms; or
• Other external websites.

Once You leave Our Website, the third party’s own privacy policy and terms may apply.

We are not responsible for the privacy practices, content, security, or data processing activities of third-party websites.

26. Third-Party Services

We may use third-party services to help operate Our Website and business.

These services may include:

• Hosting services;
• Payment services;
• Delivery services;
• Analytics services;
• Email services;
• Security services;
• Marketing services;
• Customer support services; and
• Other technology providers.

Third-party providers may process Personal Data on Our behalf or independently according to their applicable terms and privacy policies.

27. Product Reviews and Feedback

If You voluntarily submit a Product review, testimonial, comment, photograph, or other feedback, We may use the submitted content for purposes relating to Our business, Website, Products, and marketing activities, where permitted.

You should avoid including sensitive or unnecessary Personal Data in reviews or other publicly visible content.

You should only submit content that You have the right to provide.

28. Business Transactions

If the Company undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, Personal Data may be transferred as part of the transaction where legally permitted.

Any such transfer will be handled in accordance with applicable legal requirements.

29. International Data Transfers

Although the Company operates in Malaysia, certain third-party service providers used by Our Website may store or process information outside Malaysia.

Where Personal Data is transferred to another jurisdiction, We will take reasonable steps to ensure that the information is handled in accordance with applicable requirements.

Third-party providers may have their own data storage locations and privacy practices.

30. Your Responsibilities

You are responsible for ensuring that information You provide to Us is accurate and lawful.

Where You provide Personal Data relating to another person, You should ensure that You have the appropriate authority or permission to provide that information where required.

You should also take reasonable steps to protect:

• Account passwords;
• Login credentials;
• Order information;
• Payment information; and
• Other confidential information.

You should not share Your account credentials with unauthorised individuals.

31. Data Breach

We take reasonable steps to protect Personal Data against security incidents.

However, no security system can guarantee complete protection.

If We become aware of a Personal Data breach that requires notification under applicable law, We will take appropriate steps in accordance with the applicable legal requirements.

This may include:

• Assessing the incident;
• Containing the incident;
• Investigating the cause;
• Taking corrective measures; and
• Providing notifications where required by law.

32. Payment Security

We take reasonable precautions to protect payment-related information.

However, where payment processing is handled by a third-party payment provider, the relevant provider is responsible for its own payment processing systems and security practices.

You should never provide confidential authentication information, such as banking passwords, security codes, or account passwords, through ordinary customer service communications unless specifically required through a secure and verified payment process.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in Our business;
• Changes to the Website;
• Changes in technology;
• Changes to third-party services;
• Changes in data processing practices;
• Changes in applicable Malaysian laws or regulations; or
• Other operational requirements.

The updated Privacy Policy will be published on Our Website with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

34. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Privacy Policy or the Company’s processing of Personal Data shall be subject to the applicable jurisdiction of the courts of Malaysia.

Nothing in this Privacy Policy is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable Malaysian law.

35. Contact Us

If You have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way We handle Your Personal Data, You may contact Us using the information below:

BEYONDBITS FANTASTIC SDN BHD

Address:
NO. 163, JALAN PUTRA D,
TAMAN PUTRA & TAMAN PUTRA (II),
09000 KULIM, KEDAH, MALAYSIA

Email: beyondbits-fantastic@outlook.com

Contact Number: +6011-2343 0274

Website: https://beyondbitsfantastic.online/

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and process Your request.

We may request additional information to verify Your identity before processing certain Personal Data requests.

36. Acknowledgement

By accessing or using the Service, creating an account, placing an Order, submitting information, or otherwise interacting with the Company, You acknowledge that You have read and understood this Privacy Policy.

If You do not agree with this Privacy Policy, You should discontinue using the Service where appropriate.